Outsourcing Institute’s Daniel Goodstein interviews new WGroup CEO Jeffrey Vail, discussing the rapidly changing IT space, succeeding in a tech-driven marketplace, dealing with technologies trying to circumvent IT and how to optimize your technology for a positive ROI.

The interview covers:

• Optimizing IT
• Shift from “What’s Broken” to “What’s Possible” thinking
• How can IT become more of a Business Enabler
• How to re-define IT- Shifting Focus
• How can IT can generate revenue vs expenses