The Journey to Digital Singularity: A Case for Humanity
Avasant’s CEO, Kevin Parikh shares a case study for the humanity at the Empowering Beyond Summit
Beyond RPA: How AI-Based Systems are Ushering in the Next Wave (Part 2)
Frank Casale, Founder of Institute for Robotic Process Automation continues his discussion with Naresh Kothari, AVP & Head – Business Development, EdgeVerve (Americas), on Beyond RPA: How AI-Based Systems are Ushering in the Next Wave. In this video interview, you’ll hear about the differences between cognitive and traditional RPA — and when to apply which […]
The Second Wave: RPA lessons learned – part 1
This expert panel in NYC tackled best practices and lessons learned in RPA and intelligent automation based on successes and failures of the the first wave of early adaptors. View More Here
Executive Interview: Outsourcing vs. Automation with Ian Barkin, Chief Strategy Officer at Symphony Ventures
Join Outsourcing Institute president Daniel Goodstein as he discusses the changes to the Outsourcing business, the shift to automation and the successes and failures involved in RPA and automating Enterprises. The interview explores: The New Outsourcing and what is broken- Shift to Digital Benefits of RPA vs. Unrealiatic Expectations Best Practices for digital implentation: Build, […]
Beyond RPA: How AI-Based Systems are Ushering in the Next Wave (Part 1 of a 2-part Series)
Frank Casale, Founder of Institute for Robotic Process Automation sits down with Naresh Kothari, AVP & Head – Business Development, EdgeVerve (Americas), in a two-part video interview to discuss how AI-based systems are ushering in the next wave — going beyond RPA — to deliver enterprise efficiencies and transformation. Check out the videos for expert […]
What’s on the Minds of CXO’s Investigating RPA & Intelligent Automation
Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation. From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]
Driving Digital Transformation from the CIO Suite
When done right, digital transformation can produce real, impactful results. We present here a client case study of a digital transformation project for Greater Toronto Airports Authority.
Talking Digital BPO with Anupam Govil of Avasant
Join Outsourcing Institute’s Daniel Goodstein as he sits down with Anupam Govil, Partner at consulting firm Avasant and Program Chair of the upcoming Digital BPO Innovations Conference, as they discuss Digital transformation, BPaaS & new business models. This interview will: Discuss what “Digital” means to clients and the effects of “Digital Disruptors” on the outsourcing […]
OI Executive Interview with Former Xerox CPO Gregory North
In this Executive Interview, Outsourcing Institute President Daniel Goodstein sits down with former Xerox Chief Process Officer Gregory North to discuss the new face of BPO, digital disruption and transformation and advice for both BPO clients and providers, as well as a preview of the upcoming Digital BPO Innovations conference. The interview examines: Industry perspectives […]
Executive Interview: The Changing BPO Marketplace with Concentrix President Chris Caldwell
BPO isn’t what is used to be. Clients pushing for digital transformation, changing labor models & the introduction of automation technologies are changing the Customer Engagement landscape…or are they? The Outsourcing Institute’s Daniel Goodstein recently sat down with Chris Caldwell, President at BPO firm Concentrix, to discuss the changing BPO marketplace, new client demands for […]