Category: Upcoming Webinars

  • Digital Transformation – Taking Shared Service Models to the Next Level of Performance

    Digital Transformation – Taking Shared Service Models to the Next Level of Performance

    Shared services are a well-established key lever in business transformation, leveraging centralized operations, standardization of business processes and platforms, and outsourcing to reduce costs of operations. Organizations are now taking the power of shared services to greater levels through digital transformation using agile applications to rapidly redesign, automate and optimize business processes. View the replay […]

  • How to Transform Your Shared Services Organization into a Digital Champion

    How to Transform Your Shared Services Organization into a Digital Champion

    The days of shared service organizations (SSO) being responsible for manual, repetitive processes are coming to an end. Today, SSOs can use data and software to automate processes and run more efficiently. Learn how to use automation to transform your SSO into a digital champion. In our webinar we walk you through key strategies to […]

  • Best Practices for Rolling Out RPA

    Best Practices for Rolling Out RPA

    Analysts called 2016 “the year of the robot.” Now that we’re into 2017, what can we expect? As more organizations make robotic process automation (RPA) a key digital transformation strategy, many questions have arisen regarding the best use cases, the use cases to avoid, and how to build a center of excellence (COE) to expand […]

  • Digital – The Key to Unlocking Operational Transformation: Impact of Disruptive/Enabling Technologies on Operations

    Digital – The Key to Unlocking Operational Transformation: Impact of Disruptive/Enabling Technologies on Operations

    Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

  • Digital BPO Webinar Series: Bringing Agility to Governance & Pricing

    Digital BPO Webinar Series: Bringing Agility to Governance & Pricing

    Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

  • Digital – The Key to Unlocking Operational Transformation: Impact of Disruptive/Enabling Technologies on Operations

    Digital – The Key to Unlocking Operational Transformation: Impact of Disruptive/Enabling Technologies on Operations

    Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

  • IT Outsourcing is not about Cost Savings – Lessons from IT Leaders

    IT Outsourcing is not about Cost Savings – Lessons from IT Leaders

    Successful IT outsourcing calls for a collaborative partnership between an organization and its IT provider in which everyone works towards defining and delivering higher levels of business value. When the primary focus shifts from cost savings to creating business value, the outsourcing relationship moves away from solely contract terms and service-level agreements towards a fully […]

  • Digital – The Key to Unlocking Operational Transformation: Using Analytics & AI to Increase Process Intelligence

    Digital – The Key to Unlocking Operational Transformation: Using Analytics & AI to Increase Process Intelligence

    Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

  • Achieving Holistic Governance in Multisourced Environments

    Achieving Holistic Governance in Multisourced Environments

    This timely webinar will help you successfully navigate the changing landscape of today’s IT environment and improving multi-vendor governance. Today’s IT environment is more complex than ever before. Organizations are faced with a daunting array of devices, services and vendors. Choosing among and integrating these new options for the best possible business outcome creates a […]

  • Make the Move to Digital Business Process Outsourcing

    Make the Move to Digital Business Process Outsourcing

    Continue Your Transformation Journey Learn how to leverage Automation, Analytics and Machine Learning across all of your business processes The next big leap will come from technology — but not just any technology. In this webinar, you’ll hear how Automation, Analytics and Machine Learning are changing the way organizations manage business processes. Because simply installing […]