Digital – The Key to Unlocking Operational Transformation: Using Analytics & AI to Increase Process Intelligence
Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]
IT Outsourcing is not about Cost Savings
The driving forces of change are the speedier, more e cient and more agile delivery of services that transform the business. This is having a huge impact on the way IT professionals and business leaders see the role of outsourcing in helping their organizations transform to become digital businesses.
Executive Interview: The Changing BPO Marketplace with Concentrix President Chris Caldwell
BPO isn’t what is used to be. Clients pushing for digital transformation, changing labor models & the introduction of automation technologies are changing the Customer Engagement landscape…or are they? The Outsourcing Institute’s Daniel Goodstein recently sat down with Chris Caldwell, President at BPO firm Concentrix, to discuss the changing BPO marketplace, new client demands for […]
IT Outsourcing is not about Cost Savings – Lessons from IT Leaders
Successful IT outsourcing calls for a collaborative partnership between an organization and its IT provider in which everyone works towards defining and delivering higher levels of business value. When the primary focus shifts from cost savings to creating business value, the outsourcing relationship moves away from solely contract terms and service-level agreements towards a fully […]
NelsonHall’s John Willmott Talks ‘Digital BPO’ & 2016 Marketplace Outlook
NelsonHall CEO John Willmott recently sat down with Outsourcing Institute President Daniel Goodstein to discuss Transformation within Outsourcing and Digitization of BPO services. Hear NelsonHall’s research data which takes on the hype and tells the real story of where outsourcing is going, effects of digital technologies, process improvements, pricing & governance models. In addition to […]
RPO Client Satisfaction
Ask the Expert series with Frank Casale, OI, John Younger, Accoio, David Pollard, Talent Fusion and Larry Heckathorn, Human Capital Group.
Executive Interview: Former Citi CIO Discusses Cyber-Security on Wall Street
The Outsourcing Institute’s Daniel Goodstein recently sat down with Bob Wilkinson, Former CIO at Citi, and the Program Co-chair of the Upcoming Wall Street Tech Conference this Spring. Hear the challenges facing BFSI execs regarding risk, Cyber-security, & How Digital and Cloud Technologies are Affecting Wall Street. In this interview they will explore: • Top […]
Digital – The Key to Unlocking Operational Transformation: Impact of Disruptive/Enabling Technologies on Operations
Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]
Moving Through the Managed Services Continuum To a Fully Outsourced Infrastructure
Installing enterprise-class infrastructure is complex and costly, and operating and managing that infrastructure is even more challenging. But when it comes time to consider expanding your infrastructure to keep up with expanding or changing business requirements, well, it’s time to consider a new strategy.
Clearing the Cloud of Uncertainty – What you need to know when considering an IT Sourcing Engagement
While infrastructure sourcing has a reputation for being used primarily within large businesses, more and more midsize companies are evaluating and implementing sourcing strategies as a means to meet objectives, gain competitive advantages and create sustainability and growth. A successful sourcing strategy delivers solutions, services and integration capabilities to support ongoing innovation and optimization.