Tech/ITO

IT Outsourcing is the use of external service providers to deliver IT services, such as application development & maintenance, as well as infrastructure solutions for businesses not generally in the tech business, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. This can also include software-as-a-service (SaaS), Cloud & Mobile solutions, as well as cyber-security and other related IT managed services.

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Digital Convergence Conference

As the focus shifts from cost savings to creating more value for business, customers and employees, the nature of relationships between enterprises and their digital technology partners will move from contract terms and SLAs to one of collaboration and co-innovation. Enterprises today are breaking down walls between departments, connecting silos and embarking to create end […]

OAISS San Francisco – Presentations

  Avasant PPT: 2018 Look Ahead at the Digital & Automation Marketplace  Everything is going digital. Everyone knows they must automate. But what really is the current state of the digital and automation landscape? Which trends are taking root? What topics are new, noise, necessary…? Anupam explores how today’s digital tool set will enable bold transformations in enterprises around the world. View Here   Tesla PPT: Case Study: Success stories and Lessons learned in Implementing Intelligent Automation Tesla’s Vasily  Starostenko dives into success stories and lessons learned such as humans are underrated, why you should automate, creating value using automation and much more! View Here   PwC PPT: Artificial Intelligence: Vision of the Future Ilana Golbin & […]

Executive Expert Interview: OAISS Preview with Co-Chairs Anupam Govil and...

Conference Co-Chairs, Anupam Govil and Gregory North join Outsourcing Institute President, Daniel Goodstein, to explore: Why do you need a digital roadmap? Where does enterprise transformation start? AI-Enabled enterprise: When is it coming? How to determine and ensure ROI Gregory and Anupam are co-chairs for the OAISS Roadshow, which is produced by the Outsourcing Institute […]

Mortgage & Loan BPO Challenged to Achieve Profits, but Turning...

The mortgage and loan servicing industry is beginning a period of rapid change in the way business process services are delivered. Over the past few years, mortgage portfolios have not grown rapidly. For example, in the U.S., the largest residential mortgage market in the world, loans have grown only 7.3% from year-end 2012 to year-end […]

By- NelsonHall

Transformation is a Journey – You’re Going to Need a...

Transformation should take you where you want to go on the best route and in the best vehicle to get you there. Why are vacations usually more fun than transformation programs? We don’t start a family vacation by getting in a car and driving, we start by deciding where we want to go and determining if we […]

By- Gregory North

The Outsourcing Institute Names Gregory North, Principal, Digital Transformation &...

The Outsourcing Institute Names Gregory North, Principal, Digital Transformation & Innovation Practice and Senior Advisor Business Transformation Executive to Provide Guidance on Digital Convergence and Outsourcing Strategy New York, NY- March 15, 2017 – The Outsourcing Institute today announced it is partnering with Gregory North to lead its new Digital Transformation Practice. Mr. North brings over twenty […]

By- The Outsourcing Institute

The End of Outsourcing or a New Digitally-fueled Outsourcing? 3×1...

The End of Outsourcing or a “New Digitally-fueled Outsourcing? Outsourcing Institute President Daniel Goodstein Speaks to Founder Frank Casale About the Shift in How Work is Getting Done Daniel Goodstein: Isn’t Outsourcing dead? Recent reports are that Outsourcing contract values are down 50% and there are many analysts out there that insist that Outsourcing is […]

By- The Outsourcing Institute

Process Led Automation

Making Digital Transformation Work for You and Your Customers Digital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots” here are […]

By- Gregory North

Not Your Parent’s Outsourcing: How Digital Transformation is Changing the...

Like many people who are part of the Outsourcing Institute’s community, I have spent my entire career focused on process improvement, automation and outsourcing. These are concepts which I have studied and applied for decades, and their use has been key to my professional success.  However, if you’re like me, you may have noticed that […]

By- Christopher Surdak, JD

Digital and Cloud Solutions – Impact of OpEx Solutions on...

Global CapEx growth is projected to surmount global GDP growth over the next decade as capital intensive industries strive to meet the world’s demand for energy, resources, information, mobility, and connectivity. As such, CapEx optimization is on the top priority list of most corporate leaders worldwide. Owning to its practice of providing a rate of […]

By- Avasant