Tech/ITO

IT Outsourcing is the use of external service providers to deliver IT services, such as application development & maintenance, as well as infrastructure solutions for businesses not generally in the tech business, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. This can also include software-as-a-service (SaaS), Cloud & Mobile solutions, as well as cyber-security and other related IT managed services.

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Digital Convergence Conference

As the focus shifts from cost savings to creating more value for business, customers and employees, the nature of relationships between enterprises and their digital technology partners will move from contract terms and SLAs to one of collaboration and co-innovation. Enterprises today are breaking down walls between departments, connecting silos and embarking to create end […]

Transforming Revolutionary Technologies Into Successful Business Strategies

A majority of society feels threatened by impending concepts akin to ‘Digital Singularity’, when technology will have integrated itself into every aspect of our realities – how we live, work and play. In reality, the advent of artificial intelligence, automation and the like does not mean the end of humanity, but rather the beginning of […]

By- Avasant

Delivering Better Healthcare with IT Strategic Sourcing

Our client is a major, nonprofit medical center, with a highly decentralized business model made out of several clinical specialties operating as separate entities, each with its own IT services group. This decentralized model made sense at first because each institute had different IT service level needs. However, changes in the healthcare industry forced the […]

By- WGroup

Empowering Beyond DC 2017 Speaker Louise McCarthy, CIO Transformation, EBRD

As Transformation CIO, Louise has worked on major Global CIO transformation for over 13 years in a number of major successful transformation roles, covering IT commercial sourcing, Organisation design, Data Strategy, SMART store digital, IT Innovation, Major cost reduction, Sourcing Strategy, Strategic objectives, Performance management, IT cost transparency recharges, PMO and Global Portfolio, investment manager […]

By- Avasant

Strategy Brief: The Evolution of Managed Services

IT Must Shift from Provider to Integrator in this New Sourcing Model. An Evolving Landscape Global sourcing, open source, and Moore’s law have made technology widely available, standardized, and cheaper than ever. Further Cloud, Virtualization, As-a-Service, Business Platforms and new forms of delivery are changing the technology landscape.

Video Interview: Talking Digital Transformation with PwC’s Catherine Zhou

PwC’s Digital Service Leader, Catherine Zhou, joins Outsourcing Institute President, Daniel Goodstein, to examine the shift of digital convergence and its impact within the enterprise. The interview explores: Differentiating Digital vs. Digitalization The Change of Business Models Explained in 3 Dimensions How to Leverage Traditional Regulatory Items The Future of Omni-Channel Customer Care Value of […]

By- The Outsourcing Institute

Preparing for the Digital Workforce

by Gregory North, Principal Digital Transformation – Outsourcing Institute Much of what has been written, for good reason, on the subject of automation has been about the impact on jobs, with topics including: How many jobs will be lost? What type of jobs are most or least likely to go first? How can one defend […]

By- Gregory North

Mortgage & Loan BPO Challenged to Achieve Profits, but Turning...

The mortgage and loan servicing industry is beginning a period of rapid change in the way business process services are delivered. Over the past few years, mortgage portfolios have not grown rapidly. For example, in the U.S., the largest residential mortgage market in the world, loans have grown only 7.3% from year-end 2012 to year-end […]

By- NelsonHall

Competition from nontraditional market players in financial services

The rise of financial technology—FinTech or InsurTech, for short—is changing the way people and companies save, pay, borrow, and invest. The environment includes tech companies, infrastructure players, and startups, along with incumbents. The FinTech formula for success is simple: use technology and mobile platforms to slash costs and bypass intermediaries. New competitors often offer low-cost […]

By- PWC

Effective Multi-Vendor IT Governance

Conduct better IT governance meetings by setting goals, planning ahead, and understanding best practices. As more IT services and applications are outsourced to third-party vendors, it becomes increasingly important for companies to understand how to effectively manage vendors and conduct governance meetings at predefined intervals. This allows organizations to take full advantage of IT-vendor relationships […]

By- WGroup