Category: IT Outsourcing

  • IT Outsourcing is not about Cost Savings – Lessons from IT Leaders

    IT Outsourcing is not about Cost Savings – Lessons from IT Leaders

    Successful IT outsourcing calls for a collaborative partnership between an organization and its IT provider in which everyone works towards defining and delivering higher levels of business value. When the primary focus shifts from cost savings to creating business value, the outsourcing relationship moves away from solely contract terms and service-level agreements towards a fully […]

  • Digital Labor – Impact on Outsourcing

    The past two years have seen tremendous technological advancements in robotic process automation (RPA), intelligent automation, cognitive computing and Artificial Intelligence (AI). These disruptive technologies have moved from hype to reality, as the benefits of “digital labor” eclipse the benefits of physical labor. Nowhere more acutely is this felt than by the outsourcing community. Read […]

  • It’s here.

    Just when I thought I’ve seen and done it all, I recently experienced a “first” that will forever change the way I perceive and process the world around me. I received a phone call at home on Saturday morning from what seemed to be a friendly person asking for me and introducing herself. My initial […]

  • The Cloud Shift: The rapid adoption of cloud services for business organizations

    The increased uptake of cloud services is reflected in global IT spending trends that have been steadily shifting from traditional IT offerings to cloud, otherwise known as “cloud shift”. Rapid improvement in cloud platforms, security, network reliability and cloud-based applications has led to the adoption of cloud in ways that were hitherto unprecedented. The industry […]

  • Digital and Cloud Solutions – Impact of OpEx Solutions on a CapEx Centric Utilities Industry

    Global CapEx growth is projected to surmount global GDP growth over the next decade as capital intensive industries strive to meet the world’s demand for energy, resources, information, mobility, and connectivity. As such, CapEx optimization is on the top priority list of most corporate leaders worldwide. Owning to its practice of providing a rate of […]

  • The End of Outsourcing or a New Digitally-fueled Outsourcing? 3×1 Interview – 3 outsourcing questions, 1 outsourcing expert

    The End of Outsourcing or a “New Digitally-fueled Outsourcing? Outsourcing Institute President Daniel Goodstein Speaks to Founder Frank Casale About the Shift in How Work is Getting Done Daniel Goodstein: Isn’t Outsourcing dead? Recent reports are that Outsourcing contract values are down 50% and there are many analysts out there that insist that Outsourcing is […]

  • Executive Interview: Former Citi CIO Discusses Cyber-Security on Wall Street

    Executive Interview: Former Citi CIO Discusses Cyber-Security on Wall Street

    The Outsourcing Institute’s Daniel Goodstein recently sat down with Bob Wilkinson, Former CIO at Citi, and the Program Co-chair of the Upcoming Wall Street Tech Conference this Spring. Hear the challenges facing BFSI execs regarding risk, Cyber-security, & How Digital and Cloud Technologies are Affecting Wall Street. In this interview they will explore: • Top […]

  • Building Your Strategy for Technology Sourcing

    Building Your Strategy for Technology Sourcing

    An Evolving Landscape Global sourcing, open source, and Moore’s law have made technology widely available, standardized, and cheaper than ever. Further Cloud, Virtualization, As-a-Service, Business Platforms and new forms of delivery are changing the technology landscape. Although cost and service levels are still important, ensuring that IT is optimized to deliver value back to the […]

  • How to Select the Right Sourcing Advisor

    How to Select the Right Sourcing Advisor

    All Advisors are Different – Selection Starts with the Right RFP. In today’s dynamic technology environment, sourcing is increasingly utilized as a key component of global IT service delivery. As sourcing is a highly specialized and complex process, many IT and business executives consider hiring a specialized sourcing advisory to support the development of a […]

  • The Role That Automation Technology Plays Along the Shared Services Maturity Scale

    The Role That Automation Technology Plays Along the Shared Services Maturity Scale

    Automation technology plays an increasingly large role as companies form new shared services operations and grow in maturity. As the organization develops and needs to serve a larger number of users, the benefits of implementing centralized automated services increases substantially. However, implementing automation is critical at every stage and companies that begin planning for the […]