Driving Digital Transformation from the CIO Suite
When done right, digital transformation can produce real, impactful results. We present here a client case study of a digital transformation project for Greater Toronto Airports Authority.
Talking Digital BPO with Anupam Govil of Avasant
Join Outsourcing Institute’s Daniel Goodstein as he sits down with Anupam Govil, Partner at consulting firm Avasant and Program Chair of the upcoming Digital BPO Innovations Conference, as they discuss Digital transformation, BPaaS & new business models. This interview will: Discuss what “Digital” means to clients and the effects of “Digital Disruptors” on the outsourcing […]
Digital BPO Webinar Series: Bringing Agility to Governance & Pricing
Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]
Smart City IoT Outsourcing Market to Top $2bn by 2020
Smart Cities is one of the fastest growing segments within the burgeoning internet of things (IoT) outsourcing market. Currently worth just ~$140m, NelsonHall forecasts the global market for Smart Cities IoT outsourcing to grow by 75% CAGR over the next five years, taking it to ~$2.15bn by 2020.
Digital – The Key to Unlocking Operational Transformation: Using Analytics & AI to Increase Process Intelligence
Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]
Executive Interview: Former Citi CIO Discusses Cyber-Security on Wall Street
The Outsourcing Institute’s Daniel Goodstein recently sat down with Bob Wilkinson, Former CIO at Citi, and the Program Co-chair of the Upcoming Wall Street Tech Conference this Spring. Hear the challenges facing BFSI execs regarding risk, Cyber-security, & How Digital and Cloud Technologies are Affecting Wall Street. In this interview they will explore: • Top […]
IT-BPO Convergence: Emergence of Next Gen Digital Business Services
From cost arbitrage, process optimization, and enhanced productivity, the customers for business services are now demanding value creation. Customers are no longer willing to make upfront investments in technology and transformation. This has forced the service providers to rethink their business model and service offerings. In order to unlock the full value, they have responded […]
Frank Casale with John Willmott – BPO