Digital Services

The convergence of software, services and digital channels is resulting in a paradigm shift within the Services industry. Traditional services firms are transforming to help their customers through the Digital journey. Organizations are increasingly relying on Service providers as partners to help them transform into a Digital enterprise.  By combining the power of Digital Services such as analytics, mobility, IoT, automation and cloud, organizations can enhance customer engagement, improve performance and drive new growth opportunities in a Digital world.

Anupam Govil

Partner, Avasant
Content Chairperson
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Anupam has over 25 years of experience providing sourcing, business and globalization advisory services to global enterprises and private equity funds. He has advised technology and services firms on their global expansion plans through a c...

Transforming to the Mailroom of the Future Today: Digital Imaging...

Year-after-year growth is good news for a company’s profit centers. But unchecked growth of a mailroom and other back-office functions can leave the company with bloated, expensive processes that sap resources and distract the company and its people from its core business.

By- Outsourcing Institute

Digital Mailbox Services: Expanding Customer Delivery and Payment Options

Barb Pellow, Group Director, InfoTrends, Matt Swain, Associate Director, Document Outsourcing, InfoTrends, Dana Johnston, VP eSales & Business Development, DST Output, and Rick Huff, Senior Vice President, Sales, Marketing & Client Relations, KUBRA discuss digital mailbox services, key research findings, insight from DST Output and KUBRA, recommendations & conclusions.

By- Outsourcing Institute

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

RSU e41c

Frank Casale discussing the three dimensions of outsourcing