Digital Services

The convergence of software, services and digital channels is resulting in a paradigm shift within the Services industry. Traditional services firms are transforming to help their customers through the Digital journey. Organizations are increasingly relying on Service providers as partners to help them transform into a Digital enterprise.  By combining the power of Digital Services such as analytics, mobility, IoT, automation and cloud, organizations can enhance customer engagement, improve performance and drive new growth opportunities in a Digital world.

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Anupam Govil

Partner, Avasant
Content Chairperson
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Anupam has over 25 years of experience providing sourcing, business and globalization advisory services to global enterprises and private equity funds. He has advised technology and services firms on their global expansion plans through a c...

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10 principles for winning the game of digital disruption

A high-stakes global game of digital disruption is currently underway. It is enabled by the latest wave of technology: advances in artificial intelligence, data, robotics, the internet of things, and new software-enabled platforms. As a result, the prevailing business models in every industry could drastically change. For every company, this is an immense opportunity to […]

By- PwC

Executive Expert Interview: OAISS Preview with Co-Chairs Anupam Govil and...

Conference Co-Chairs, Anupam Govil and Gregory North join Outsourcing Institute President, Daniel Goodstein, to explore: Why do you need a digital roadmap? Where does enterprise transformation start? AI-Enabled enterprise: When is it coming? How to determine and ensure ROI Gregory and Anupam are co-chairs for the OAISS Roadshow, which is produced by the Outsourcing Institute […]

The Cloud Shift: The rapid adoption of cloud services for...

The increased uptake of cloud services is reflected in global IT spending trends that have been steadily shifting from traditional IT offerings to cloud, otherwise known as “cloud shift”. Rapid improvement in cloud platforms, security, network reliability and cloud-based applications has led to the adoption of cloud in ways that were hitherto unprecedented. The industry […]

By- Avasant

Digital Transformation: Does It Require A New Kind Of Leadership?

Sitting in Silicon Valley last month, listening to start-ups and tech evangelists while looking at this story on the European Commission’s plans for free WiFi in public spaces, it felt as if the rest of the world – and far away Europe – was very dated. Is that an inevitable perspective from that unique vantage point […]

Renewable Integration Trends, Challenges and Digital Measures

An electricity consumer receives a message on his smart-phone application, informing him of a cloudy forecast for the next day. The application also advises him to fully charge up his home storage batteries from his solar roof-top system so that he can draw down the charge when cost of grid-electricity shoots up. While this may […]

By- Avasant

Digital – The Key to Unlocking Operational Transformation: Impact of...

Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]

By- The Outsourcing Institute

Digital Business Transformation for Airports: Trends and Best Practices

Learn about technology solutions for Six Major Levers of Digital Transformation at Airports: Customer Experience Improvements Passenger Flow Improvements Airport Process Optimization Airport Economic Lifecycle Optimization Revenue Optimization Partnership Innovations  

By- Avasant

The Development of the Digital Economy

A Framework to Bridge the Digital Divide and Reap Digital Dividends Digital technologies have proliferated rapidly in the last two decades, more heavily so over the last decade. Internet penetration and mobile phone adoption has increased; a number of new digital tools that aid businesses, consumers and governments have been created. While the growth of […]

By- Avasant

Robotic Process Automation in Banking: The Secret to Digital Transformation

Robotic Process Automation in Banking: The Secret to Digital Transformation Robotic Process Automation (RPA) is fast emerging as a highly efficient way to help financial institutions support their digital transformation initiatives. Best of all, you don’t need to wait months or even years to see the results. In an industry that is constantly looking to […]

By- IRPA