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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
Enhancing customer satisfaction and generating improved results from outsourcing programs requires good communication, shared responsibilities and clear objectives. But many deals often need even more. Outsourcers and their clients should consider service integration solutions as a way to improve business outcomes in their projects.
By- Outsourcing Institute0
The CIO’s job is getting tougher every day. New obstacles to IT “normalcy” increase the complexity of management. The obstacles include BYOD and services-based IT delivery models, unexpected malware and security threats, and expanded compliance mandates. IT leaders are faced with greater management complexity and the looming impact that every second of downtime has on […]
Does offshore outsourcing make sense for you?
Discussion of market trends.
Ensuring your governance is fit for purpose.
Frank Casale re: time to make a decision.
Frank Olivieri, President & COO, Marketing Solutions, Williams Lea and Matt Swain, Associate Director, Document Outsourcing, InfoTrends discuss marketing BPO and case studies.
Frank Casale is discussion re: the transaction
Frank Casale interviews few people about Kodak contract services project