Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
Ask the expert

John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Payroll Services Vendors Need to Redouble Efforts to Introduce New...

NelsonHall recently published its 2016 Targeting Payroll Services market analysis and NEAT vendor assessment, as part of which we interviewed the clients of 16 payroll vendors across North America, Europe, and Asia Pacific to ascertain their expectations and satisfaction levels across a range of payroll service criteria. Below is a small selection of the results […]

By- NelsonHall

Getting the Most out of Digital Business Transformation

Exciting BPO innovations are accelerating the rate of business change. As the latest technologies are explored and adopted, today’s businesses are poised on the brink of a new age of exponential gains in productivity and performance. In this timely webinar, Xerox will demonstrate using specific case histories how they are assisting their clients on the […]

By- The Outsourcing Institute

Frank Casale announces new online marketplace

Frank Casale announces new online marketplace

The Transaction: World Premier Tribeca

The Transaction: World Premier Tribeca

O TV: On Location: Part 2

Part 2: Interview David Etzler, President/CEO, Outsource World

O TV: On Location: Part 3

Interview David Etzler, President/CEO, Outsource World

The Transaction: Episode 1

Frank Casale, CEO and Founder, Outsourcing Institute along with the Kodak Team and Dream Team are tasked with facilitating and accelerating an RPO Engagement. They have 6 weeks to identify a single solution provider with global capabilities.  

The Transaction: Episode 3

Frank Casale assembling the Kodak dream team.