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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
The past two years have seen tremendous technological advancements in robotic process automation (RPA), intelligent automation, cognitive computing and Artificial Intelligence (AI). These disruptive technologies have moved from hype to reality, as the benefits of “digital labor” eclipse the benefits of physical labor. Nowhere more acutely is this felt than by the outsourcing community. Read […]
By- Raheem Hasan
Today’s companies are no longer satisfied with traditional slow-burn outsourcing models. To achieve improvements in business outcomes as well as step changes in process costs, they must match skills with new “digital” competitors, with the following objectives: Greater automation and digitalization of both front- and back-office activity resulting in a step change in both cost […]
By- The Outsourcing Institute
Join Mike Garner, Chief Customer Officer, Cicero Inc. as he speaks from his experience on how best to go about selecting the right outsourcer, creating a safe place to innovate, getting uncommon commitment, and creating lasting value.
Larry Heckathorn, Co-Founder, Human Capital Group LLC and Ron Hetrick, Director, Market Analytics, Allegis Global Solutions discuss common employee questions about contingent workers, pricing of contingent workers and drivers of contingent workers and how to utilize them.
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