Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Xerox – Robotic Automation for BPO

Frank Casale, CEO, Outsourcing Institute and R.G. Conlee, SVP & Chief Innovation Officer, Xerox discuss Automation for BPO.

By- Outsourcing Institute

Winning in Outsourcing: Maximizing procurement during the sales cycle to...

Frank Casale, Founder & CEO, Outsourcing Institute and Jill Zunshine, Vice President, Americas Region, Global Procurement, Hewlett Packard discuss Global Procurement (GP) Spend Profile, GP Value Proposition, CP Operating Model, Deal Pursuit Life Cycle and Case Studies.

Why Sourcing Speed is Critical

In today’s world of rapid technological development and fastpaced transformation, the year-long RFP cycle is outdated. Companies need the flexibility to move in and out of sourcing agreements rapidly to keep up with changing demands and new capabilities

By- WGroup

Why business process outsourcing is being redefined as business process...

Service providers are continuously investing a great deal of effort to enable automation/artificial intelligence as part of their service offerings. The level of standardization of processes/activities related to BPO services make it a perfect candidate for automation. As we all heard over the last couple of months, service providers have continuously invested a great deal of effort to […]

By- Fabiano Rosa

Want to Improve Business Outcomes in Outsourcing Deals?

Enhancing customer satisfaction and generating improved results from outsourcing programs requires good communication, shared responsibilities and clear objectives. But many deals often need even more. Outsourcers and their clients should consider service integration solutions as a way to improve business outcomes in their projects.

By- Outsourcing Institute

Vested Outsourcing 5 Rules

Kate Vitasek, University of Tennessee has done extensive research in outsourcing and discusses 5 research-driven rules for sound outsourcing.

Vendor Selection Webinar

Paul Pinto, Managing Partner, Sylvan Advisory and Donald Mones, Managing Director, GlobeSource Partners discuss the vendor selection process, top five reasons why standard vendor selection process fails to produce the desired results, preferred approach to selecting a vendor, and the real benefits.

Understanding the Drivers of the Contingent Workforce

Larry Heckathorn, Co-Founder, Human Capital Group LLC and Ron Hetrick, Director, Market Analytics, Allegis Global Solutions discuss common employee questions about contingent workers, pricing of contingent workers and drivers of contingent workers and how to utilize them.

Twice the Output for Half the Price

The pace of change in today’s market is exceeding our collective pace of learning. Services and pricing are changing, but our commercial models were not designed for this new world.