BPO

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

Business Process Outsourcing

Outsorcing to India 101 Part1

Does offshore outsourcing make sense for you?

Outsourcing Sales Outlook – IT & BPO

Discussion of market trends.

Outsourced Social Media Services

Discussion of outsourced social media services.

The Right BPO

From the corporate perspective, there are many views as to what are the new trends being pushed forward by the client organizations, when going forward and reengineering there BPO requirements and vendors selection. The economic crisis at the end of the last decade, besides creating an enormous financial burden for the companies at first, it […]

Winning in Outsourcing: Maximizing procurement during the sales cycle to enhance revenue opportunities

Frank Casale, Founder & CEO, Outsourcing Institute and Jill Zunshine, Vice President, Americas Region, Global Procurement, Hewlett Packard discuss Global Procurement (GP) Spend Profile, GP Value Proposition, CP Operating Model, Deal Pursuit Life Cycle and Case Studies.

Ensuring Your Governance is Fit Purpose

Ensuring your governance is fit for purpose.