Automation

Just as industrial automation (robots) have revolutionized how work gets done across the manufacturing industry we are now seeing another automation revolution happening where any organization that uses labor on a large scale for general knowledge process work, where people are performing repetitive, high-volume, highly transactional process functions. The recent advances in robotic process automation (RPA), cognitive computing and artificial intelligence (AI) will fundamentally change how work gets done!
Virtualized FTE’s or digital labor is revolutionizing the way we think about and administer business processes, IT support processes, workflow processes, remote infrastructure and back-office work. The result will deliver significant cost savings as well as provide dramatic improvements in accuracy, reduced cycle times and increased productivity in transaction processing while it elevates the nature of work by removing people from dull, repetitive tasks.
Outsourcing as we know it will be forever changed, large enterprises are rethinking how work gets done, and every industry will be impacted.

Frank Casale

Founder & CEO, IRPA AI
Content Chairperson
Ask the expert

Frank J. Casale is Founder and CEO of The Outsourcing Institute (OI) as well as the Institute for Robotic Process Automation & Artificial Intelligence (IRPA AI). Established in 1993, OI is a global marketplace and community of 70,000+ execu...

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Digital Convergence Conference

As the focus shifts from cost savings to creating more value for business, customers and employees, the nature of relationships between enterprises and their digital technology partners will move from contract terms and SLAs to one of collaboration and co-innovation. Enterprises today are breaking down walls between departments, connecting silos and embarking to create end […]

Executive Expert Interview BTs RPA and Cognitive CoE Leader Gourav...

Ahead of OAISS London, Gourav Datta, CoE Lead at British Telecom, sat down with Daniel Goodstein, President at the Outsourcing Institute & IRPA AI Media & Events to explore how to drive more value and efficiencies in an organization with automation, cognitive and digital services, as well as how to get there in this exclusive video interview. In this interview, […]

By- The Outsourcing Institute

Executive Expert Interview: SWBC’s RPA & Sourcing Program Manager, Jeremy...

Jeremy Gilliand joins the Outsourcing Institute, President, Daniel Goodstein, to explore: Challenges during the early stages at SWBC The journey at SWBC: determinging tools and models Metrics that were used to determine ROI How to scale automation implementation Jeremy Gilliand will speak at Dallas OAISS on May 3rd at K&L Gates on 1717 Main Street […]

Executive Interview: Outsourcing vs. Automation with Ian Barkin, Chief Strategy...

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By- The Outsourcing Institute

Digital Transformation – Taking Shared Service Models to the Next...

Shared services are a well-established key lever in business transformation, leveraging centralized operations, standardization of business processes and platforms, and outsourcing to reduce costs of operations. Organizations are now taking the power of shared services to greater levels through digital transformation using agile applications to rapidly redesign, automate and optimize business processes. View the replay […]

By- The Outsourcing Institute

5 Steps to More Effective Change Management When Implementing Automation...

Change management is often the most difficult part of an IT project, regardless of the technology that’s being implemented. Many companies struggle with getting buy in from key stakeholders and encouraging adoption when end users have been doing things a particular way for years and are resistant to change. This is especially true when implementing […]

By- Hyland

Best Practices for Rolling Out RPA

Analysts called 2016 “the year of the robot.” Now that we’re into 2017, what can we expect? As more organizations make robotic process automation (RPA) a key digital transformation strategy, many questions have arisen regarding the best use cases, the use cases to avoid, and how to build a center of excellence (COE) to expand […]

By- IRPA AI

The Second Wave: RPA Lessons Learned – Part 2

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By- Frank Casale

Exclusive Interview with VP Automation from Deutsche Telekom

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By- IRPA AI

Process Led Automation

Making Digital Transformation Work for You and Your Customers Digital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots” here are […]

By- Gregory North