Category: Uncategorized

  • Digital Convergence Conference 2018 Presentations

    Digital Convergence Conference 2018 Presentations

    Thriving in the Digital Age: Leveraging the Power of Digital Transformation in Enterprise Sourcing   Keynote: Mainstreaming Digital: From Sourcing to Enterprise Transformation Tanvir Khan, President & Global Head, NTT DATA View Here   Reach the Peak in your Digital Transformation Journey Tim Leger, SVP – Business Process Transformation, Sutherland View Here   Case Study: […]

  • OAISS New York – Presentations

    OAISS New York – Presentations

    2018 Look Ahead and the Digital & Automation Marketplace Everything is going digital. Everyone knows they must automate. But what really is the current state of the digital and automation landscape? Which trends are taking root? What topics are new, noise, necessary…? Carlos explores how today’s digital toolset will enable bold transformations in enterprises around […]

  • OAISS Dallas – Presentations

    2018 Look Ahead and the Digital & Automation Marketplace Everything is going digital. Everyone knows they must automate. But what really is the current state of the digital and automation landscape? Which trends are taking root? What topics are new, noise, necessary…? Carlos explores how today’s digital toolset will enable bold transformations in enterprises around […]

  • Digital Convergence Conference Presentations

      Digital Convergence 2017 Opening Remarks   Wipro – The Re-Shaping of Customer Experience Management in the Digital World   Avasant – Digital Singularity: The Case for Humanity   Sutherland – The Art of Blending Innovation and Operational Excellence

  • Scott Evoy

    Scott Evoy is a PwC Financial Services Advisory partner. Scott leads our FS Advisory Digital Consulting practice across our four sectors – asset management, banking, capital markets, and insurance. Our FS Digital practice also includes our customer experience and technology capabilities such as Salesforce, RPA, AI, UX/UI, and integration capabilities. Additionally, Scott brings nearly 20 years […]

  • What Digital Transformation is really for: Creating New Value

    What Digital Transformation is really for: Creating New Value

    Digital Transformation is hot, no question about that. Every company knows they need a digital strategy. Every competitor is seeking a digital edge. Hundreds, no thousands of companies are out there right now, ready and willing to help you find your digital way. Talent is twice, no ten times more marketable when RPA or AI […]

  • Antonio Ramirez

    An entrepreneur first and foremost, Antonio is the founder and UX visionary at Pixel506, bringing together the best of both LATAM and USA markets.  Antonio represents the union of the technical and the artistic, focusing on understanding what makes communication work, what the human drivers are, and what builds great brands and businesses.  Over the […]

  • Video Interview: Talking Digital Transformation with PwC’s Catherine Zhou

    Video Interview: Talking Digital Transformation with PwC’s Catherine Zhou

    PwC’s Digital Service Leader, Catherine Zhou, joins Outsourcing Institute President, Daniel Goodstein, to examine the shift of digital convergence and its impact within the enterprise. The interview explores: Differentiating Digital vs. Digitalization The Change of Business Models Explained in 3 Dimensions How to Leverage Traditional Regulatory Items The Future of Omni-Channel Customer Care Value of […]

  • The New Digital Services Ecosystem: A Revolution driven by the Convergence of IT, BPO and Digitally-fueled Outsourcing

    The outsourcing journey began 23 years ago, when it was all about labor arbitrage and the focus was on cost and offshore labor– but if you think outsourcing is dead, you’re wrong – it’s just been reinvented; the outsourcing revenue decline over the past 7 years since the peak of 2014 shows no signs of […]

  • Catherine Zhou

    Catherine Zhou is a partner and serves as the Digital Services Leader with PwC’s Financial Services practice. She is deeply connected to the financial centers in New York, Asia and Europe while resides in Silicon Valley, San Francisco the Bay area where her root has been, working with start ups and technology giants in developing […]