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The Outsourcing Institute Names Gregory North, Principal, Digital Transformation &...

The Outsourcing Institute Names Gregory North, Principal, Digital Transformation & Innovation Practice and Senior Advisor Business Transformation Executive to Provide Guidance on Digital Convergence and Outsourcing Strategy New York, NY- March 15, 2017 – The Outsourcing Institute today announced it is partnering with Gregory North to lead its new Digital Transformation Practice. Mr. North brings over twenty […]

By- The Outsourcing Institute

Benefits Administration Vendors Need to Demonstrate Expertise & Strong Technology...

NelsonHall’s latest Benefits Administration Services NEAT vendor evaluation included customer interviews to ascertain current satisfaction levels and future expectations across a range of criteria. Below is a selection of some of the findings from our interviews with benefits administration customers.

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By- NelsonHall

Booming Global Payroll Market Driven by Multi-Country Contracts

In NelsonHall’s recently published Payroll Services market analysis report, the payroll outsourcing market is forecast to grow from $17.4 bn in 2016 to $21.8 bn by 2020. Growth is across all regions, with the greatest growth coming from multi-country payroll contracts. The multi-country payroll market is growing at three times the rate of the overall […]

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By- NelsonHall

3×1 Interview – 3 outsourcing questions, 1 outsourcing expert

The End of Outsourcing or a “New Digitally-fueled Outsourcing? Outsourcing Institute President Daniel Goodstein Speaks to Founder Frank Casale About the Shift in How Work is Getting Done Daniel Goodstein: Isn’t Outsourcing dead? Recent reports are that Outsourcing contract values are down 50% and there are many analysts out there that insist that Outsourcing is […]

By- The Outsourcing Institute

Process Led Automation

Making Digital Transformation Work for You and Your Customers Digital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots” here are […]

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By- Gregory North

Not Your Parent’s Outsourcing: How Digital Transformation is Changing the...

Like many people who are part of the Outsourcing Institute’s community, I have spent my entire career focused on process improvement, automation and outsourcing. These are concepts which I have studied and applied for decades, and their use has been key to my professional success.  However, if you’re like me, you may have noticed that […]

By- Christopher Surdak, JD

Digital Business Transformation for Utilities Trends and Best Practices

Trends and Best Practices. Major Levers of Digital Transformation at Utilities.

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By- Avasant

Strategic Cost Optimization Overview

Introduction to Strategic Cost Optimization Overview. Cost reduction can be achieved with four different programs.

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By- Avasant

HRO: Three Key Trends Driving Talent Acquisition Markets

In recent industry discussions around talent acquisition, we have identified a number of interconnected trends that are having a significant impact on talent acquisition markets. Here, we take a look at three key trends, and at how HRO vendors in the talent acquisition space are responding.

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By- NelsonHall

Insurance BPO: Delivery & Service Line Trends for 2017

The insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key trends driving the insurance BPO market in 2017, […]

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By- NelsonHall

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