User Experience

Along with RPA, BPaaS, and Analytics & AI, the Internet of Things (IoT) is one of the key digital phenomena currently changing the face of outsourcing. NelsonHall estimates the global market for IoT services at $1.2bn, and this is expected to grow to $9.5bn by 2020, making it the fast-growing of the ‘digital transformation’ market segments (51% CAAGR). Here, we will be looking at the key IoT themes, and at the areas where IoT outsourcing opportunities are fast emerging.

Is this a New Beginning for Industry-Specific BPO?

Extract from presentation ‘Outsourcing Game Changers & the New Digital Economy’ April 2016 by NelsonHall CEO, John Willmott Where is the Internet of Things currently being deployed? Click below to view.

By- Nelson Hall

IoT in Manufacturing: It’s Not Just About Efficiency

When you imagine how manufacturing companies might be making use of the Internet of Things (IoT), chances are the first image that comes to mind is of factory robots. These and SCADA systems have been providing remote monitoring and management systems for many years, well before the term IoT was coined. And, as you’d expect, […]

By- Nelson Hall

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Industry Leader Q&A: Xerox’s Chief Process Officer Discusses Transformation and...

Xerox’s Chief Process Officer (Gregory North) Discusses Transformation and Affecting Change Inside Client Organizations.