Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation. From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]
By- Frank Casale
Dan Goodstein, President at the Outsourcing Institute sat down with Co-Chairs Gregory North, Principal of Digital Transformation Practice of Outsourcing Institute, and Anupam Govil, Partner of Avasant to recap the Digital Convergence Conference. The Interview Explores: What differentiates the Digital Convergence Conference from others? Why is it important for the industry to get together to […]
Speaker Kevin S. Parikh keynote titled ” The Journey to Digital Singularity: A Case for Humanity” Kevin Parikh is the Global CEO and Senior Partner of Avasant. Mr. Parikh is an author and speaker on topics of globalization, the digital enterprise and innovation. Avasant is recognized globally as a leading management consulting firm focused on […]
Vendor Management Should be a Core Competency of the IT Function With the growing role of vendors in the delivery of IT services WGroup has long held that vendor management should be considered a core competency of the IT function, as well across the entire organization. This subsequently requires a management process and staffing commensurate […]
New strategies to transform service delivery Back in 2014, market research firm IDC asserted that CIOs needed to drop their old roles as technology overlords and step into new ones as leaders of digital business transformation. But many IT leaders still struggle to understand how to implement new technologies to improve service delivery and enhance […]
Why are creativity, problem solving, and collaboration the most important skills of this century? How does User Experience cultivate them? And how does this help us inspire success? These are the questions you need to be asking yourselves in the 21st Century. So let’s break it down. Why creativity, problem solving, and collaboration? Our world […]
It’s unfortunate and it’s true. But it’s not unavoidable. There are ways that let you stack the deck in your favor and increase your product or service’s chances of success. Design Thinking employs problem solving before the problems even appear in order to increase your success. Companies have to face the facts. It’s not enough […]
Digital Convergence 2017 Opening Remarks Wipro – The Re-Shaping of Customer Experience Management in the Digital World Avasant – Digital Singularity: The Case for Humanity Sutherland – The Art of Blending Innovation and Operational Excellence
Scott Evoy is a PwC Financial Services Advisory partner. Scott leads our FS Advisory Digital Consulting practice across our four sectors – asset management, banking, capital markets, and insurance. Our FS Digital practice also includes our customer experience and technology capabilities such as Salesforce, RPA, AI, UX/UI, and integration capabilities. Additionally, Scott brings nearly 20 years […]
You want to make products and solutions that work as soon as possible. The faster you can get your product out there, the faster you can start seeing ROI. The faster you can see a problem fixed and happy customers and clients. There are two common ways to develop products and they are both wrong. […]
We have two pieces of advice for you if you want to make sure you are giving your customers the best experience possible. The first piece of advice is this: Make sure your company and whatever websites, apps, or services they provide are functional, easy to use, accessible, and desirable. Functional: Simply put, they have […]
Xerox’s Chief Process Officer (Gregory North) Discusses Transformation and Affecting Change Inside Client Organizations.
In part II of this two-part interview, Frank Casale, Founder and CEO of the Outsourcing Institute sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to offer insight and advice for Service Providers in the high regulatory world of Financial Services.
In Part I of this two-part interview, Frank Casale, Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking
WALNUT CREEK, CA, April 01, 2015 /24-7PressRelease/ — Ahilia Inc., a global services, outsourcing and technology marketing consultancy, today announced that Frank Casale, the founder and CEO of the Institute for Robotic Process Automation (IRPA), will lead an industry panel on one of the hottest subjects in the outsourcing marketplace – Robotic Process Automation. Ahilia […]
When business users—and sometimes even IT personnel—“go rogue” and deploy unsanctioned equipment and applications, a lot of problems can occur. Here’s a guide to the causes, implications and solutions of shadow IT.
There was a time when the business was at the mercy of the Information Technology (IT) department for all of its technology-enabled solutions. Now, however, businesses increasingly are discovering new, innovative technologies and becoming progressively aware of the potential of these technologies. Business-users are becoming more technology-savvy and are finding themselves capable of sourcing and […]
OI’s Frank Casale Talks Cyber Security with Xerox’s Mark Leary
If you research organizational design for information technology (IT), you will find a plethora of articles and models touting the latest version of best practices, and detailing the difficulties of getting it right. Despite their best redesign efforts, the majority of organizations will report less than stellar results and very little improvement, if any, in […]
A remote database administrator (DBA) can provide access to experts in performance tuning, backup and recovery, replication, or a host of other database focus areas for a fraction of the cost of a full-time resource. This paper will give you a few reasons why you might be ready for a remote database administrator.