Vendor Management

Vendor management and governance is emerging as a top business priority. Organizations are recognizing that effective oversight of service delivery is essential to managing multi-vendor service delivery models, to achieving anticipated value and benefits from outsourcing and to complying with increasingly stringent regulatory compliance requirements. In structuring their vendor management functions, businesses are focused on enabling consistent and standard oversight of each provider, as well as transparency and visibility into the entire chain of service delivery. Increasingly, businesses are outsourcing the day-to-day administrative tasks of vendor management to a third-party provider, and finding that this approach yields significant cost and performance benefits.

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Denis Desjardins

Managing Principal, WGroup
Content Chairperson
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Denis Desjardins has more than 25 years of experience in Information Systems—in diversified manufacturing, telecommunications and consulting businesses. His strengths include IT governance, outsourcing relationship development and program...

Building a Foundation: The Role of the VMO in Regulatory...

Complying with regulations on third-party oversight represents an urgent imperative for banks and financial services firms. Oversight of any given third-party provider involves a number of functions and business units with widely varying priorities and areas of focus, and requires clearly delineating lines of responsibility and ownership. A Vendor Management Office (VMO) can play a […]

Compliance & VMS Technology: Clients Identify Areas Where MSP Vendors...

NelsonHall recently published its 2017 Managed Services Programs (MSP)1 market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meeting or exceeding client expectations, there are a few […]

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By- NelsonHall

Contractual Discipline – a Financial Services Imperative

David England, Director “The best contract is the one you never have to pull out of the drawer.” That adage describes the idyllic sourcing relationship of old – one built on trust, open communication and aligned objectives. In such an environment, specific contractual terms and obligations rarely need to be called upon, since both sides […]

By- Alsbridge

Cybersecurity Governance: Five Reasons Your Strategy May be Flawed –...

As threats to cyber security become increasingly ominous, sophisticated and unpredictable, CIOs must address risks ranging from denial of service attacks to natural disasters to disgruntled employees. Global organizations must also manage complex networks of service providers and scores of third-party suppliers, many of whom have access to customers, sensitive data and critical technology. In […]

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By- Alsbridge

Effective Vendor Management — Devil in the Details

Vendor Management and Governance is all about the big picture – maintaining transparency into the multi-vendor ecosystem and ensuring that all the moving parts are seamlessly integrated and aligned. But the high-level oversight that characterizes effective vendor management must be built on a foundation of operational detail, characterized by process consistency and adherence to standards […]

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By- Alsbridge

Four Ways to Improve Your Vendor Risk Program

Risk-management professionals often find the creation of a vendor risk management (VRM) program to be a challenging task, especially when it’s for an entire enterprise. An accurate vendor list and executive support are required for such a program. The challenge is this project often begins with an outdated vendor list and a need to build […]

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By- WGroup

Game changers in successful outsourcing relationships

I am excited about this blog and the opportunity to share with you some ideas and thoughts you may find useful to your organization’s needs. The first post is something I believe to be relevant to you – as attaining success through outsourcing can be challenging. Organizations may adopt outsourcing as an alternative to reduce […]

By- Fabiano Rosa

How to Build a VMO: Lessons Learned and Keys to...

Executives today manage increasingly complex contracts and service delivery structures, and must meet increasingly high expectations regarding business value, continuous improvement and compliance to a changing regulatory landscape. In this environment, the Vendor Management Office (VMO) has emerged as a critical governance and oversight tool. Designed to facilitate collaboration within the sourcing model as well […]

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By- Alsbridge

Next Generation Vendor Management

Frank Casale, Founder & CEO, Outsourcing Institute and Institute for Robotic Process Automation, Craig Nelson, Managing Director, Alsbridge and Jim McDonnell, General Manager, ServiceGrid BU, Cisco share best practices and insights on next generation vendor management.

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Optimizing Vendor Management Organizations: Strategic Vendor Management

Vendor management is increasingly becoming the primary role of IT. As the cost effectiveness, reliability and flexibility of third party services increase, more applications, infrastructure and platforms are moving from in-house to the cloud. This is driving a fundamental restructuring of IT with a greater focus on building relationships with providers and working with them […]

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By- WGroup

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