Managing Principal, WGroup
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Denis Desjardins has more than 25 years of experience in Information Systems—in diversified manufacturing, telecommunications and consulting businesses. His strengths include IT governance, outsourcing relationship development and program...
Complying with regulations on third-party oversight represents an urgent imperative for banks and financial services firms. Oversight of any given third-party provider involves a number of functions and business units with widely varying priorities and areas of focus, and requires clearly delineating lines of responsibility and ownership. A Vendor Management Office (VMO) can play a […]
David England, Director “The best contract is the one you never have to pull out of the drawer.” That adage describes the idyllic sourcing relationship of old – one built on trust, open communication and aligned objectives. In such an environment, specific contractual terms and obligations rarely need to be called upon, since both sides […]
Selecting the right sourcing provider for long-term success.
In today’s outsourcing marketplace, complex, multi-vendor service delivery models offer the potential benefit of leveraging best-of-breed capabilities. However, they also pose the formidable challenge of integrating and coordinating myriad players with varying roles and responsibilities and ensuring collaboration among a disparate team of providers. In addition, increasingly stringent regulatory requirements in many industries put the […]
Executives today manage increasingly complex contracts and service delivery structures, and must meet increasingly high expectations regarding business value, continuous improvement and compliance to a changing regulatory landscape. In this environment, the Vendor Management Office (VMO) has emerged as a critical governance and oversight tool. Designed to facilitate collaboration within the sourcing model as well […]
Frank Casale, CEO, Outsourcing Institute discusses with colleagues why there is a common disconnect between outsourcing buyers and providers.
By- Outsourcing Institute
Frank Casale, Founder & CEO, Outsourcing Institute and Jill Zunshine, Vice President, Americas Region, Global Procurement, Hewlett Packard discuss Global Procurement (GP) Spend Profile, GP Value Proposition, CP Operating Model, Deal Pursuit Life Cycle and Case Studies.
Kate Vitasek, University of Tennessee has done extensive research in outsourcing and discusses 5 research-driven rules for sound outsourcing.
Frank Casale, Founder & CEO, Outsourcing Institute and Institute for Robotic Process Automation, Craig Nelson, Managing Director, Alsbridge and Jim McDonnell, General Manager, ServiceGrid BU, Cisco share best practices and insights on next generation vendor management.
As threats to cyber security become increasingly ominous, sophisticated and unpredictable, CIOs must address risks ranging from denial of service attacks to natural disasters to disgruntled employees. Global organizations must also manage complex networks of service providers and scores of third-party suppliers, many of whom have access to customers, sensitive data and critical technology. In […]