Managing Principal, WGroup
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Denis Desjardins has more than 25 years of experience in Information Systems—in diversified manufacturing, telecommunications and consulting businesses. His strengths include IT governance, outsourcing relationship development and program...
Vendor Management Should be a Core Competency of the IT Function With the growing role of vendors in the delivery of IT services WGroup has long held that vendor management should be considered a core competency of the IT function, as well across the entire organization. This subsequently requires a management process and staffing commensurate […]
With many organizations turning to cloud-based ERP and HR systems to replace legacy, on premise systems, and more importantly as a means to enable organizational transformation, the demand for cloud-based HR services continues to grow. NelsonHall’s Targeting Cloud Based HR Services market analysis estimates the market to be ~$15bn in 2016, growing to ~21bn in […]
Multi-vendor systems are becoming the standard model for delivering outsourcing services in today’s workplace. This approach allows clients to leverage the best service for a particular business environment. However, multi-vendor delivery models also require a client organization to integrate multiple vendors with varying roles and coordinate their activities in an effective manner. Furthermore, many industries, […]
Risk-management professionals often find the creation of a vendor risk management (VRM) program to be a challenging task, especially when it’s for an entire enterprise. An accurate vendor list and executive support are required for such a program. The challenge is this project often begins with an outdated vendor list and a need to build […]
NelsonHall recently published its 2017 Managed Services Programs (MSP)1 market analysis and NEAT vendor assessment, as part of which we interviewed the clients of leading MSP vendors to ascertain satisfaction levels across a range of MSP service criteria. And while we found that MSP is largely meeting or exceeding client expectations, there are a few […]
IT Must Shift from Provider to Integrator in this New Sourcing Model. An Evolving Landscape Global sourcing, open source, and Moore’s law have made technology widely available, standardized, and cheaper than ever. Further Cloud, Virtualization, As-a-Service, Business Platforms and new forms of delivery are changing the technology landscape.
A few key aspects of an outsourcing contract typically drive its projected savings and return on investment (ROI). You must carefully consider all of these areas to avoid mixed financial results on your outsourcing project. Strategizing the following five areas can help you develop a successful outsourcing contract.
Vendor management is increasingly becoming the primary role of IT. As the cost effectiveness, reliability and flexibility of third party services increase, more applications, infrastructure and platforms are moving from in-house to the cloud. This is driving a fundamental restructuring of IT with a greater focus on building relationships with providers and working with them […]
“You keep using that word. I do not think it means what you think it means.” That’s what the swashbuckling character Inigo Montoya says in the 1987 cult movie The Princess Bride, in response to the villainous Vizzini’s repeated and incongruous exclamations of “Inconceivable!” While comically captivating, Inigo’s observation holds a potential lesson for executives […]
Vendor Management and Governance is all about the big picture – maintaining transparency into the multi-vendor ecosystem and ensuring that all the moving parts are seamlessly integrated and aligned. But the high-level oversight that characterizes effective vendor management must be built on a foundation of operational detail, characterized by process consistency and adherence to standards […]