Category: BPO

  • How To Use Design Thinking To Improve Your User Experience

    How To Use Design Thinking To Improve Your User Experience

    The Design Thinking process is an iterative methodology with the goal of finding and solving user’s pains and problems. This process involves the following phases, as you can see in the infographic or read below. Each phase uses diverse tools to generate insights and ideas that will pass on to the next phase of the […]

  • Best in Class Vendor Management Office

    Best in Class Vendor Management Office

    Vendor Management Should be a Core Competency of the IT Function With the growing role of vendors in the delivery of IT services WGroup has long held that vendor management should be considered a core competency of the IT function, as well across the entire organization. This subsequently requires a management process and staffing commensurate […]

  • User Experience Inspires Success

    Why are creativity, problem solving, and collaboration the most important skills of this century? How does User Experience cultivate them? And how does this help us inspire success? These are the questions you need to be asking yourselves in the 21st Century. So let’s break it down. Why creativity, problem solving, and collaboration? Our world […]

  • What is Rapid Prototyping and Why is it Important?

    You want to make products and solutions that work as soon as possible. The faster you can get your product out there, the faster you can start seeing ROI. The faster you can see a problem fixed and happy customers and clients. There are two common ways to develop products and they are both wrong. […]

  • How to Achieve Great User Experience

    We have two pieces of advice for you if you want to make sure you are giving your customers the best experience possible. The first piece of advice is this: Make sure your company and whatever websites, apps, or services they provide are functional, easy to use, accessible, and desirable. Functional: Simply put, they have […]

  • Application Management Services a Key Gateway to HR BPaaS

    Application Management Services a Key Gateway to HR BPaaS

    With many organizations turning to cloud-based ERP and HR systems to replace legacy, on premise systems, and more importantly as a means to enable organizational transformation, the demand for cloud-based HR services continues to grow. NelsonHall’s Targeting Cloud Based HR Services market analysis estimates the market to be ~$15bn in 2016, growing to ~21bn in […]

  • The Role That Automation Technology Plays Along the Shared Services Maturity Scale

    The Role That Automation Technology Plays Along the Shared Services Maturity Scale

    Automation technology plays an increasingly large role as companies form new shared services operations and grow in maturity. As the organization develops and needs to serve a larger number of users, the benefits of implementing centralized automated services increases substantially. However, implementing automation is critical at every stage and companies that begin planning for the […]

  • Expert Interview: Time Warner’s Rohith Nandagiri on Digital Development

    Expert Interview: Time Warner’s Rohith Nandagiri on Digital Development

    Ahead of the Digital Convergence Conference, Dan Goodstein, President at the Outsourcing Institute sat down with Rohith Nandagiri, Director of Global Technology at Time Warner to dive deep into digital development. The Interview Explores: What’s happening in the marketplace: evolutionary vs. transformative vs truly revolutionary The importance of methodology and strong collaboration in the enterprise […]

  • The Top 9 Trends in Vendor Management

    The Top 9 Trends in Vendor Management

    Multi-vendor systems are becoming the standard model for delivering outsourcing services in today’s workplace. This approach allows clients to leverage the best service for a particular business environment. However, multi-vendor delivery models also require a client organization to integrate multiple vendors with varying roles and coordinate their activities in an effective manner. Furthermore, many industries, […]

  • Four Ways to Improve Your Vendor Risk Program

    Four Ways to Improve Your Vendor Risk Program

    Risk-management professionals often find the creation of a vendor risk management (VRM) program to be a challenging task, especially when it’s for an entire enterprise. An accurate vendor list and executive support are required for such a program. The challenge is this project often begins with an outdated vendor list and a need to build […]