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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
In NelsonHall’s recently published Payroll Services market analysis report, the payroll outsourcing market is forecasted to grow from $17.4 bn in 2016 to $21.8 bn by 2020. Growth is across all regions, with the greatest growth coming from multi-country payroll contracts. The multi-country payroll market is growing at three times the rate of the overall […]
The End of Outsourcing or a “New Digitally-fueled Outsourcing? Outsourcing Institute President Daniel Goodstein Speaks to Founder Frank Casale About the Shift in How Work is Getting Done Daniel Goodstein: Isn’t Outsourcing dead? Recent reports are that Outsourcing contract values are down 50% and there are many analysts out there that insist that Outsourcing is […]
By- The Outsourcing Institute
OI’s Frank Casale Talks Cyber Security with Xerox’s Mark Leary
Buyers of business process outsourcing (BPO) services are potentially missing an opportunity to improve the quality and reduce the price paid for services when contracts are simply extended at the end of their term. Many service providers are happy with this status quo, lacking the incentive to invest in modernizing the contract. At the same […]
The use of today’s contingent workforce raises many critical questions for the employers who hire them. From understanding the psychographic and fiscal drivers that motivate these workers, to the macro-economic issues that guide larger workplace dynamics, employers are challenged. They are challenged by needing to know what impresses, attracts and retains this group sufficiently enough […]
OI’s Frank Casale Talks Innovation with the CEO of CapGemini’s BPO Business, Christopher Stancombe.
Frank Casale, Founder & CEO, Outsourcing Institute and Institute for Robotic Process Automation, Craig Nelson, Managing Director, Alsbridge and Jim McDonnell, General Manager, ServiceGrid BU, Cisco share best practices and insights on next generation vendor management.
Companies across the globe are looking to grasp the opportunities presented by advanced technologies, disruptive business models and emerging social/mobile collaboration. With these themes shaping business process service engagements, there’s a growing need to radically change the problem-solving mindset to reduce, streamline and eliminate repetitive process work. Automate critical business processes using Dell Automated Full-Time […]
Coca-Cola Enterprices (CCE) has initiated a business transformation at a global level that includes its organizational structures and its business operating model. Capgemini’s understanding was that CCE’s overall goal for this outsourcing project is to increase effectiveness and efficiency to bring CCE’s Finance & Accounting function to near “world class” performance. One of the most […]