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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
US financial institutions are finding it harder to secure new sources of revenue. Growing the top line is challenging as consumers grow accustomed to paying little or nothing for products and services. Banks, asset and wealth managers, and insurers are scrambling to find new ways to grow: organically, by introducing new services, through acquisitions, or […]
In today’s world of rapid technological development and fastpaced transformation, the year-long RFP cycle is outdated. Companies need the flexibility to move in and out of sourcing agreements rapidly to keep up with changing demands and new capabilities
Year-after-year growth is good news for a company’s profit centers. But unchecked growth of a mailroom and other back-office functions can leave the company with bloated, expensive processes that sap resources and distract the company and its people from its core business.
By- Outsourcing Institute
Mike Whilton, Deloitte Consulting speaks about the common pitfalls of transition, transition lifecycles & impacts, leading practices for transition planning & execution, and important factors for transition completion.
A White Paper on Finding Balance Between Business Growth and Effective Customer Contact Management.
The outsourcing marketplace has indeed changed over the past half dozen years or so. What people are outsourcing, where they are outsourcing to and even who is doing the outsourcing has changed quite a bit. I address these trends and their impact in my Outsourcing 2.0 white paper at http://www.outsourcing.com/outsourcing2/
Talent acquisition in the 21st Century requires employers be organizational ready. As talent takes on a new face – more skilled, adaptable, independent and expecting of flexible environments – employers must understand the implications of and impacts on their business and their brand.
OI’s Frank Casale Talks RPO with WilsonHCG Founder/CEO John Wilson
Recruitment process outsourcing (RPO) has undergone a transformation. What once was a function focused on cost, scale and “filling seats,” today is a strategic workforce initiative that includes comprehensive, talent acquisition solutions that benefit buyers’ businesses. Through the high-touch approach of the redefined RPO model, a strategic business partner will not only optimize your company’s […]