Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
Ask the expert

John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Strategic Cost Optimization Overview

Introduction to Strategic Cost Optimization Overview. Cost reduction can be achieved with four different programs.

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By- Avasant

HRO: Three Key Trends Driving Talent Acquisition Markets

In recent industry discussions around talent acquisition, we have identified a number of interconnected trends that are having a significant impact on talent acquisition markets. Here, we take a look at three key trends, and at how HRO vendors in the talent acquisition space are responding.

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By- NelsonHall

Avoiding the “Ditch”: Making an effective transition to outsourcing

Mike Whilton, Deloitte Consulting speaks about the common pitfalls of transition, transition lifecycles & impacts, leading practices for transition planning & execution, and important factors for transition completion.

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Top 5 tips every executive should remember when pitching new...

As decision by committee becomes more prevalent in business-to-business sales, it’s essential to come to the meeting prepared for a wide assortment of concerns and questions. Being proactive and prepared puts your audience at ease, saves everyone time and stress, and helps reduce the sales cycle.

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My Advice to the Outsourcing Advisors

The outsourcing marketplace has indeed changed over the past half dozen years or so. What people are outsourcing, where they are outsourcing to and even who is doing the outsourcing has changed quite a bit. I address these trends and their impact in my Outsourcing 2.0 white paper at http://www.outsourcing.com/outsourcing2/

The Contingent Workforce & Transformative Recruitment: How to Maximize Talent...

Talent acquisition in the 21st Century requires employers be organizational ready. As talent takes on a new face – more skilled, adaptable, independent and expecting of flexible environments – employers must understand the implications of and impacts on their business and their brand.

Industry Leader Q&A: RPO

OI’s Frank Casale Talks RPO with WilsonHCG Founder/CEO John Wilson

Redefining RPO: Comprehensive Talent Solutions Changing the Employment Landscape

Recruitment process outsourcing (RPO) has undergone a transformation. What once was a function focused on cost, scale and “filling seats,” today is a strategic workforce initiative that includes comprehensive, talent acquisition solutions that benefit buyers’ businesses. Through the high-touch approach of the redefined RPO model, a strategic business partner will not only optimize your company’s […]

The State of RPO

Select recruitment-process-outsourcing providers weigh in on the strengths and opportunities in their industry, and what businesses looking to outsource this function should keep in mind.

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