Content ChairpersonAsk the expert
John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
Ask the Experts series with discussion of best practices for outsourcing.
Mike Whilton, Deloitte Consulting speaks about the common pitfalls of transition, transition lifecycles & impacts, leading practices for transition planning & execution, and important factors for transition completion.
A leading beverage company launched a business transformation initiative at a global level that included its organizational structures and business operating model. The overall goal for the outsourcing project was to increase effectiveness and efficiency to bring the company’s Finance & Accounting function to “world class” performance. One of the most important goals of the […]
Coca-Cola Enterprices (CCE) has initiated a business transformation at a global level that includes its organizational structures and its business operating model. Capgemini’s understanding was that CCE’s overall goal for this outsourcing project is to increase effectiveness and efficiency to bring CCE’s Finance & Accounting function to near “world class” performance. One of the most […]
Casale interview with Allegis discussing the meaning of integrated talent.
Join Outsourcing Institute president Daniel Goodstein as he discusses the changes to the Outsourcing business, the shift to automation and the successes and failures involved in RPA and automating Enterprises. The interview explores: The New Outsourcing and what is broken- Shift to Digital Benefits of RPA vs. Unrealiatic Expectations Best Practices for digital implentation: Build, […]
By- The Outsourcing Institute
BPO isn’t what is used to be. Clients pushing for digital transformation, changing labor models & the introduction of automation technologies are changing the Customer Engagement landscape…or are they? The Outsourcing Institute’s Daniel Goodstein recently sat down with Chris Caldwell, President at BPO firm Concentrix, to discuss the changing BPO marketplace, new client demands for […]
By- Outsourcing Institute
Buyers of business process outsourcing (BPO) services are potentially missing an opportunity to improve the quality and reduce the price paid for services when contracts are simply extended at the end of their term. Many service providers are happy with this status quo, lacking the incentive to invest in modernizing the contract. At the same […]
Frank Casale announces new online marketplace