Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Industry Leader Q&A: Xerox’s Chief Process Officer Discusses Transformation and...

Xerox’s Chief Process Officer (Gregory North) Discusses Transformation and Affecting Change Inside Client Organizations.

Duplicate Payments: Vendor ledger analyses and payments recovery project brings...

A leading beverage company launched a business transformation initiative at a global level that included its organizational structures and business operating model. The overall goal for the outsourcing project was to increase effectiveness and efficiency to bring the company’s Finance & Accounting function to “world class” performance. One of the most important goals of the […]

Selecting the Right Sourcing Provider for Long-Term Success

Selecting the right sourcing provider for long-term success.

Ask the Experts- Vendor selection considerations: Part 2

Ask the Experts series with discussion of best practices for outsourcing.

Recruitment Process Outsourcing – A Decade Later

A decade later and what it means for buyers, providers and the results.

RPO for Small to Mid-Size Market

Ask the Expert series with Frank Casale, OI, David Pollard, Talent Fusion, John Younger, Accolo and Larry Heckathorn, Human Capital Group.

RPO Rankings Report

Ask the Expert series with Frank Casale, OI and Larry Heckathorn, Human Capital Group.

RPO Best Practices

Ask the Expert series with Frank Casale, OI, John Younger, Accoio, David Pollard, Talent Fusion and Larry Heckathorn, Human Capital Group.

Podcast with Vishal Ahluwalia: What is the most critical factor...

What is the most critical factor impacting decision to hire BPO provider.

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