Content ChairpersonAsk the expert
John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...
Xerox’s Chief Process Officer (Gregory North) Discusses Transformation and Affecting Change Inside Client Organizations.
A leading beverage company launched a business transformation initiative at a global level that included its organizational structures and business operating model. The overall goal for the outsourcing project was to increase effectiveness and efficiency to bring the company’s Finance & Accounting function to “world class” performance. One of the most important goals of the […]
Selecting the right sourcing provider for long-term success.
Ask the Experts series with discussion of best practices for outsourcing.
A decade later and what it means for buyers, providers and the results.
Ask the Expert series with Frank Casale, OI, David Pollard, Talent Fusion, John Younger, Accolo and Larry Heckathorn, Human Capital Group.
Ask the Expert series with Frank Casale, OI and Larry Heckathorn, Human Capital Group.
Ask the Expert series with Frank Casale, OI, John Younger, Accoio, David Pollard, Talent Fusion and Larry Heckathorn, Human Capital Group.
What is the most critical factor impacting decision to hire BPO provider.