Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
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John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Industry Leader Roundtable The Barriers & Breakthroughs of Defining Digital...

In Part I of this two-part interview, Frank Casale,Founder and CEO of the Outsourcing Institute, sits down with Peter Iannone of Alsbridge and Gene Chao of CSC to discuss the Barriers and Breakthroughs of Defining Digital in the World of Banking

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THE TEN DEMANDMENTS RULES TO LIVE BY IN THE AGE...

Welcome to the era of the demanding candidate. Not the applicant who needs your job, or just happens to be the best available talent, but rather the best candidate – period. The candidate who will make a difference inside your organization, help you better compete in the marketplace and drive your company on toward greater […]

Finance and accounting outsourcing re-contracting

Buyers of business process outsourcing (BPO) services are potentially missing an opportunity to improve the quality and reduce the price paid for services when contracts are simply extended at the end of their term. Many service providers are happy with this status quo, lacking the incentive to invest in modernizing the contract. At the same […]

Industry Leader Q&A: Cyber Security

OI’s Frank Casale Talks Cyber Security with Xerox’s Mark Leary

Redefining RPO: Comprehensive Talent Solutions Changing the Employment Landscape

Recruitment process outsourcing (RPO) has undergone a transformation. What once was a function focused on cost, scale and “filling seats,” today is a strategic workforce initiative that includes comprehensive, talent acquisition solutions that benefit buyers’ businesses. Through the high-touch approach of the redefined RPO model, a strategic business partner will not only optimize your company’s […]

Industry Leader Q&A: RPO

OI’s Frank Casale Talks RPO with WilsonHCG Founder/CEO John Wilson

The Contingent Workforce & Transformative Recruitment: How to Maximize Talent...

Talent acquisition in the 21st Century requires employers be organizational ready. As talent takes on a new face – more skilled, adaptable, independent and expecting of flexible environments – employers must understand the implications of and impacts on their business and their brand.

My Advice to the Outsourcing Advisors

The outsourcing marketplace has indeed changed over the past half dozen years or so. What people are outsourcing, where they are outsourcing to and even who is doing the outsourcing has changed quite a bit. I address these trends and their impact in my Outsourcing 2.0 white paper at http://www.outsourcing.com/outsourcing2/

SELECTING THE RIGHT SOURCING PROVIDER FOR LONG-TERM SUCCESS

A White Paper on Finding Balance Between Business Growth and Effective Customer Contact Management.

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