Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
Ask the expert

John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

The Outsourcing Accelerator

OI’s Outsourcing RFP Builder Software Demo and Discussion

Outsourcing accel

Ensuring Your Governance is Fit Purpose

Ensuring your governance is fit for purpose.

The Transaction: Episode 5

Frank Casale with episode 5 of The Transaction

The Transaction: Episode 2

Thoughts on assembling the Kodak dream team.

The Transaction: Episode 6

Frank Casale with episode 6 of The Transaction

The Transaction: Episode 3

Frank Casale assembling the Kodak dream team.

The Transaction: Episode 1

Frank Casale, CEO and Founder, Outsourcing Institute along with the Kodak Team and Dream Team are tasked with facilitating and accelerating an RPO Engagement. They have 6 weeks to identify a single solution provider with global capabilities.  

O TV: On Location: Part 3

Interview David Etzler, President/CEO, Outsource World

Design & Developed by:

Pixel506