Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
Ask the expert

John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

OI Executive Interview with Former Xerox CPO Gregory North

In this Executive Interview, Outsourcing Institute President Daniel Goodstein sits down with former Xerox Chief Process Officer Gregory North to discuss the new face of BPO, digital disruption and transformation and advice for both BPO clients and providers, as well as a preview of the upcoming Digital BPO Innovations conference. The interview examines: Industry perspectives […]

By- The Outsourcing Institute

Why business process outsourcing is being redefined as business process...

Service providers are continuously investing a great deal of effort to enable automation/artificial intelligence as part of their service offerings. The level of standardization of processes/activities related to BPO services make it a perfect candidate for automation. As we all heard over the last couple of months, service providers have continuously invested a great deal of effort to […]

By- Fabiano Rosa

The Transaction

Frank Casale interviews few people about Kodak contract services project

Ensuring Your Governance is Fit Purpose

Ensuring your governance is fit for purpose.

Vendor Selection Webinar

Paul Pinto, Managing Partner, Sylvan Advisory and Donald Mones, Managing Director, GlobeSource Partners discuss the vendor selection process, top five reasons why standard vendor selection process fails to produce the desired results, preferred approach to selecting a vendor, and the real benefits.

Building a Stronger Brand Through Your Contingent Workforce

Fred Winstead, VP of Human Capital Solutions, Allegis Group Services and Jeff Nelson, Creative Director Employee Branding, Allegis Group Services discuss building a stronger brand and the contingent workforce.

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