Business Process Outsourcing

Business Process Outsourcing (BPO) is the contracting of a specific business operation or process, such as customer service, finance & accounting, HR, recruiting, payroll or any other non-IT business function, to a third-party service provider, typically for a non-core competency to a provider with more specialized expertise, allowing the customer organization to focus on their main business or cut costs and maintain their position in the marketplace. BPO is often divided into two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support.

John Willmott

CEO, NelsonHall
Content Chairperson
Ask the expert

John is founder and CEO of NelsonHall, the leading Outsourcing Research and Analysis firm, and is widely regarded as one of the world's leading authorities on Business Process Services (BPS).John remains actively involved in customer assign...

Outsourcing Helps Banks and Law Firms Overcome the Challenges of...

Many banks and law firms continue to face a number of key challenges related to the economic downturn, and often they’re grappling with these challenges using limited resources.

Harnessing the Business Potential of Disruptive Innovations

Tom Young, Executive Board Member, Outsourcing Institute talks to Meera Sampath, VP Innovation and Business Transformation, Xerox Services, Tim Joyce, CIO, WDS, A Xerox Company and Raju Bala, Principal Scientist & Area Manager, PARC, A Xerox Company regarding disruptive innovation  fundamentals and case studies.

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

By- Frank Casale

Digital BPO Innovations Conference

The impact of Digital on Business Processes & the key to Business Transformation As digital stacks collide with process standardization, the outsourcing industry is going through a significant shakeup. Rapid adoption of BPaaS, Automation, IoT, Mobility and Intelligent Analytics is changing the way BPO is sourced and measured. From transforming the user experience to enabling […]