Category: Automation

  • An “Ask Me Anything” Webcast on Intelligent Automation

    An “Ask Me Anything” Webcast on Intelligent Automation

    The Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI) hosted a unique “Ask Me Anything” webcast in which you the viewer could ask questions directly to IRPA AI founder and CEO Frank Casale and Jennifer Valenti, the head of client strategy and transformation at Workfusion. Jen discussed the process of planning, evaluating, and selecting intelligent […]

  • Best Practices for Rolling Out RPA

    Best Practices for Rolling Out RPA

    Analysts called 2016 “the year of the robot.” Now that we’re into 2017, what can we expect? As more organizations make robotic process automation (RPA) a key digital transformation strategy, many questions have arisen regarding the best use cases, the use cases to avoid, and how to build a center of excellence (COE) to expand […]

  • The Second Wave: RPA lessons learned – part 1

    The Second Wave: RPA lessons learned – part 1

    This expert panel in NYC tackled best practices and lessons learned in RPA and intelligent automation based on successes and failures of the the first wave of early adaptors. View More Here

  • Executive Interview: Outsourcing vs. Automation with Ian Barkin, Chief Strategy Officer at Symphony Ventures

    Executive Interview: Outsourcing vs. Automation with Ian Barkin, Chief Strategy Officer at Symphony Ventures

    Join Outsourcing Institute president Daniel Goodstein as he discusses the changes to the Outsourcing business, the shift to automation and the successes and failures involved in RPA and automating Enterprises. The interview explores: The New Outsourcing and what is broken- Shift to Digital Benefits of RPA vs. Unrealiatic Expectations Best Practices for digital implentation: Build, […]

  • Beyond RPA: How AI-Based Systems are Ushering in the Next Wave (Part 1 of a 2-part Series)

    Beyond RPA: How AI-Based Systems are Ushering in the Next Wave (Part 1 of a 2-part Series)

    Frank Casale, Founder of Institute for Robotic Process Automation sits down with Naresh Kothari, AVP & Head – Business Development, EdgeVerve (Americas), in a two-part video interview to discuss how AI-based systems are ushering in the next wave — going beyond RPA — to deliver enterprise efficiencies and transformation.  Check out the videos for expert […]

  • White Paper: Turbo-Charging Your Process Automation

    White Paper: Turbo-Charging Your Process Automation

    Across all industries and geographies, organizations are striving for that competitive edge. Traditionally, gaining a leg up over competitors means developing new products and services, entering new markets or wringing costs out of processes. Outsourcing—IT, business operations and other functions—have all inevitably played a key role in the past. Now, organizations are looking for automation […]

  • Process Led Automation

    Process Led Automation

    Making Digital Transformation Work for You and Your Customers Digital transformation is dramatically transforming the landscape of business process outsourcing.  Automating out manual work in services the way manufacturing automated assembly lines offers the prospect of reducing variation, increasing velocity, reducing cost and improving quality – all at the same time. The “robots” here are […]

  • Insurance BPO: Delivery & Service Line Trends for 2017

    Insurance BPO: Delivery & Service Line Trends for 2017

    The insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key trends driving the insurance BPO market in 2017, […]

  • 2017 and Automation: My Predictions

    Well, just when you thought that all 2017 predictions were behind you, here I am with the ones that will likely have the most impact on your industry, your company, and your career. Read More Here 

  • It’s here.

    Just when I thought I’ve seen and done it all, I recently experienced a “first” that will forever change the way I perceive and process the world around me. I received a phone call at home on Saturday morning from what seemed to be a friendly person asking for me and introducing herself. My initial […]