Founder & CEO, IRPA AI
Content ChairpersonAsk the expert
Frank J. Casale is Founder and CEO of The Outsourcing Institute (OI) as well as the Institute for Robotic Process Automation & Artificial Intelligence (IRPA AI). Established in 1993, OI is a global marketplace and community of 70,000+ execu...
Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation. From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]
By- Frank Casale
Gregory North joins Outsourcing Institute President, Daniel Goodstein, to examine digital convergence and transformation within the enterprise. The interview explores: What is Convergence and What is Happening in the Marketplace? Buyers vs. Providers – How will I Be Effected by Digital Convergence? Advice on How to Go About Digital Transformation: Digital Acuity vs. Digital Agility […]
By- The Outsourcing Institute
Conduct better IT governance meetings by setting goals, planning ahead, and understanding best practices. As more IT services and applications are outsourced to third-party vendors, it becomes increasingly important for companies to understand how to effectively manage vendors and conduct governance meetings at predefined intervals. This allows organizations to take full advantage of IT-vendor relationships […]
When Outsourcing Can Create Value through Fundamentally Changing the Way You do Business. This is an unparalleled time of transformation. Disruptive technologies such as cloud computing and the “as-a-service” model for software, infrastructure and platforms have led to fundamental changes in how IT services are organized, managed and delivered—whether they are outsourced, insourced or a […]
The Impact of Disruptive Business Trends are Causing a Rethink of Shared Services. The concept and use of shared services have been around for almost 30 years. However, shared services have matured to a level of organizational standard practice for support services across multiple business units. Despite this evolution, the penetration of shared services that […]
Part 2 in the UX Team Series We hope you’ve read the first article in this mini-series on the UX team. If you did, then you should be convinced that you need UX professionals involved in customer strategy, not just design. Now you may have found yourself wondering how that might look. You’re in luck […]
Let’s get this straight: if you think user experience (UX) starts and stops with design, then you are not getting the most out of UX. In fact, you might be setting your user experience endeavor up for failure. User experience should start with the very first strategy meeting. This means you have to include your […]
Are US retail banking customers happy with their banks? How do bank CEOs see the future? We know that banking is being changed by a combination of technology, millennial preferences, and non-traditional disruptors. And while many customers are currently generally happy, sentiment can turn on a dime. Learn how banks can understand changing consumer expectations […]
Overview Banks are facing expanding compliance expectations that are pushing compliance programs to the brink. The scope and nature of compliance have evolved and are no longer limited to rules-based banking regulations. Operational and compliance risks have become more complex and entwined, increasing the potential for failed processes that cause customer confusion and compliance control […]
IRPA AI Founder, Frank Casale, Speaks to VP Automation & Department Development at Deutsche Telekom Technical Services about his role and the significant benefits of RPA and AI. Frank Casale: What role have you played in DBs Automation journey? Sebastian Zeiss: I have introduced the concept of RPA to the technical services division of Deutsche […]
By- IRPA AI
Our annual discussion of the themes that will define the year ahead. What can you do now to prepare for success in 2017?
Dan Goodstein, President of the Outsourcing Institute, talks to Lee Beardmore, Vice President and Chief Technology Officer, Capgemini Global Business Process Outsourcing. In this interview, Lee discusses RPA in Business Process Outsourcing and Gives Advice for Implementing Automation.
WALNUT CREEK, CA, April 01, 2015 /24-7PressRelease/ — Ahilia Inc., a global services, outsourcing and technology marketing consultancy, today announced that Frank Casale, the founder and CEO of the Institute for Robotic Process Automation (IRPA), will lead an industry panel on one of the hottest subjects in the outsourcing marketplace – Robotic Process Automation. Ahilia […]
Global advisor, author of 3 books (Outsourcing Wisdom; The Offshore Nation; Globalization Wisdom) and frequent speaker. Founded Neo Group in 1999 with a singular focus on helping companies better leverage analysis and advice on global services and sourcing to achieve business objectives and address business challenges.
By- Outsourcing Institute
The CIO’s job is getting tougher every day. New obstacles to IT “normalcy” increase the complexity of management. The obstacles include BYOD and services-based IT delivery models, unexpected malware and security threats, and expanded compliance mandates. IT leaders are faced with greater management complexity and the looming impact that every second of downtime has on […]
Robotics, aka Robotic Process Automation, is a buzzword in every Fortune 1000 boardroom and a headline at every conference. But just like that “new” actor you suddenly see in every movie, it’s been around for over a decade, and it’s already showing signs of age. Regulatory compliance, competition to deliver the best customer experience and the relentless drive for […]
New robotic process automation tools can take over mundane data entry and other process tasks for your IT team. View Entire Article Here
An agreement between defense contractor BAE Systems and provider CSC illustrates the changing nature of outsourcing View Entire Article Here