Automation

Just as industrial automation (robots) have revolutionized how work gets done across the manufacturing industry we are now seeing another automation revolution happening where any organization that uses labor on a large scale for general knowledge process work, where people are performing repetitive, high-volume, highly transactional process functions. The recent advances in robotic process automation (RPA), cognitive computing and artificial intelligence (AI) will fundamentally change how work gets done!
Virtualized FTE’s or digital labor is revolutionizing the way we think about and administer business processes, IT support processes, workflow processes, remote infrastructure and back-office work. The result will deliver significant cost savings as well as provide dramatic improvements in accuracy, reduced cycle times and increased productivity in transaction processing while it elevates the nature of work by removing people from dull, repetitive tasks.
Outsourcing as we know it will be forever changed, large enterprises are rethinking how work gets done, and every industry will be impacted.

Frank Casale

Founder & CEO, IRPA AI
Content Chairperson
Ask the expert

Frank J. Casale is Founder and CEO of The Outsourcing Institute (OI) as well as the Institute for Robotic Process Automation & Artificial Intelligence (IRPA AI). Established in 1993, OI is a global marketplace and community of 70,000+ execu...

What’s on the Minds of CXO’s Investigating RPA & Intelligent...

Our new Cognirati video blog, created by IRPA founder Frank Casale, delivers a sneak peek into what CXOs are most concerned with when it comes to RPA & Intelligent Automation.  From getting clarity on industry jargon, figuring out where to started, deciding whether to make vs. buy, sorting out the pricing confusion and understanding where […]

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By- Frank Casale

Registration Now Open for the Outsourcing, Automation and Innovation Seminar...

First of five seminars across the U.S. hosted by The Outsourcing Institute and the Institute for Robotic Process Automation and Artificial Intelligence   DALLAS, TX, MARCH 23, 2017 – The Outsourcing Institute and the Institute for Robotic Process Automation and Artificial Intelligence (IRPA AI) announced today that registration is now open for the Outsourcing, Automation […]

Executive Interview: Outsourcing vs. Automation with Ian Barkin, Chief Strategy...

Join Outsourcing Institute president Daniel Goodstein as he discusses the changes to the Outsourcing business, the shift to automation and the successes and failures involved in RPA and automating Enterprises. The interview explores: The New Outsourcing and what is broken- Shift to Digital Benefits of RPA vs. Unrealiatic Expectations Best Practices for digital implentation: Build, […]

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By- The Outsourcing Institute

Beyond RPA: How AI-Based Systems are Ushering in the Next...

Frank Casale, Founder of Institute for Robotic Process Automation sits down with Naresh Kothari, AVP & Head – Business Development, EdgeVerve (Americas), in a two-part video interview to discuss how AI-based systems are ushering in the next wave — going beyond RPA — to deliver enterprise efficiencies and transformation.  Check out the videos for expert […]

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By- IRPA AI

White Paper: Turbo-Charging Your Process Automation

Across all industries and geographies, organizations are striving for that competitive edge. Traditionally, gaining a leg up over competitors means developing new products and services, entering new markets or wringing costs out of processes. Outsourcing—IT, business operations and other functions—have all inevitably played a key role in the past. Now, organizations are looking for automation […]

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By- IRPA AI

Insurance BPO: Delivery & Service Line Trends for 2017

The insurance outsourcing industry is moving at a fast pace in response to the need for rapid deployment of digital platforms and offerings, as well as advancements in new distribution models that are emerging via ‘insurtech’ start-ups. Here I take a look at some of the key trends driving the insurance BPO market in 2017, […]

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By- NelsonHall

2017 and Automation: My Predictions

Well, just when you thought that all 2017 predictions were behind you, here I am with the ones that will likely have the most impact on your industry, your company, and your career. Read More Here 

It’s here.

Just when I thought I’ve seen and done it all, I recently experienced a “first” that will forever change the way I perceive and process the world around me. I received a phone call at home on Saturday morning from what seemed to be a friendly person asking for me and introducing herself. My initial […]

By- Frank Casale

Get ready for the bot revolution

For today’s overworked, time-strapped IT employees, bots are more than simply apps that perform automated tasks, like delivering weather reports or taking pizza orders. Rather, they’re a respite from endless help-desk calls, constant software updates and tedious server maintenance jobs. Read More Here

Digital Labor – Impact on Outsourcing

The past two years have seen tremendous technological advancements in robotic process automation (RPA), intelligent automation, cognitive computing and Artificial Intelligence (AI). These disruptive technologies have moved from hype to reality, as the benefits of “digital labor” eclipse the benefits of physical labor. Nowhere more acutely is this felt than by the outsourcing community. Read […]

By- Raheem Hasan

Digital Woodstock. Were you there?

Wow.  If the turnout at our NYC Automation Innovation Conference on December 7 was any barometer of growth in US interest in and acceptance of RPA and intelligent automation then, my original prediction that 2016 would be the “Year of the Robot,” was spot on! Read More Here

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By- IRPA

Impact of RPA on outsourcing – Interview with WGroup Founder...

Frank Casale, IRPA Founder, recently met with Harry Wallaesa, President & CEO of the advisory group WGroup over lunch in NYC. The setting was upscale downtown. The commentary was candid and for many, a wakeup call as to who in the ecosystem is about to get disrupted.  Maybe you. Frank’s questions for Harry were as follows: […]

By- IRPA

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