Author: dgoodstein@outsourcing.com

  • Executive Interview: The Changing BPO Marketplace with Concentrix President Chris Caldwell

    Executive Interview: The Changing BPO Marketplace with Concentrix President Chris Caldwell

    BPO isn’t what is used to be. Clients pushing for digital transformation, changing labor models & the introduction of automation technologies are changing the Customer Engagement landscape…or are they? The Outsourcing Institute’s Daniel Goodstein recently sat down with Chris Caldwell, President at BPO firm Concentrix, to discuss the changing BPO marketplace, new client demands for […]

  • Executive Interview: Former Citi CIO Discusses Cyber-Security on Wall Street

    Executive Interview: Former Citi CIO Discusses Cyber-Security on Wall Street

    The Outsourcing Institute’s Daniel Goodstein recently sat down with Bob Wilkinson, Former CIO at Citi, and the Program Co-chair of the Upcoming Wall Street Tech Conference this Spring. Hear the challenges facing BFSI execs regarding risk, Cyber-security, & How Digital and Cloud Technologies are Affecting Wall Street. In this interview they will explore: • Top […]